Florida resident and WDW annual passholder Mark Vitek discusses his family’s first experience using Disney’s Disabilities Access Service Card (DAS) with the My Magic Plus FastPass reservation system. Mark and his wife have a 14-yr old son who has Autism. Overall, they had a positive experience at the Disney Hollywood Studios theme park.
This episode is sponsored by Amy from Up and Up Travel
Walt Disney World Disability Relations holds a weekly DAS committee meeting and they use that meeting to plan for the future of the program. They review all guest communications and discuss them at these meetings. Send your email to WDW.Guest.Communications@disneyworld.com; address it to Disability Relations in the subject line. Specify that it for a DAS concern and give them a phone number so that they can call. It sometimes takes 2-3 weeks, but someone from Disability Relations will call you to discuss your concerns. The Cast Member that called Mark spent about an hour on the phone with Mark.
“Additional accommodations are the same as they were always meant to be.” Mark says. “They are on a guest-by-guest, day-by-day and Park-by-Park basis. The only change is that there will be no notes in guest files anymore “guaranteeing” a certain accommodation. It all depends on how busy any Park is on any given day, how many attractions that Park has available and how much those accommodations are needed by that particular Guest. And she stressed that no Cast Member should ever be saying that there is nothing they can do, and if you hear that, ask to speak to a Manager immediately, as there is always something they can do. It might be re-ads, and they are allowed to give up to 3 sets at a time. Or it may be as simple as giving you your first return time while at the GR desk if the Park isn’t busy. How she put it to me is to simply state that you are using your FastPass and using your DAS but it just isn’t enough and you’d like just something extra to help with your day.”
The Special Mouse Tip of the Week is for guests recovering from alcoholism. Alcoholism is a chronic, lifelong disease that requires continuous and lifelong treatment. It can be tempting to take a break from a program of recovery while on vacation.
It is important to plan ahead. Bring your recovery literature; the books come in travel-size.
Continue with your meetings. You’re not traveling to some remote desert island! Meetings are available locally in both the Orlando, FL and Anaheim, CA areas. Research the locations, dates and times of meetings before your trip. There are several apps you can purchase for your phone to help you locate them. I Googled “Apps to locate Alcoholics Anonymous meetings” and several popped up. One example is available in both iTunes and in Google Play for android Devices: Steps Away-Locate Worldwide 12 Step Meetings. There are also local resources that can help you find meetings and hotlines. For the WDW area, look up Central Florida Intergroup. In the DL area, Orange County AA.
Lastly, nothing beats keeping in contact with your existing support system. Have phone numbers and email addresses for your sponsors and fellow group members. Tell them in advance that you are going on vacation and arrange to connect with someone at the end of each day. This will help you to keep yourself accountable for your actions.
Between meetings, literature and calls to sponsors you can remain focused on your recovery while on your Disney vacation.
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Thanks for listening,